lunaslot Platform Privacy Notice
This page describes what we collect when you use lunaslot and how we keep that data protected. We collect personal information to verify your identity, process your deposits and withdrawals, settle your accounts, and provide customer support. Our privacy practices comply with applicable data protection law in the jurisdictions where we operate.
We take data security seriously. Your account credentials, payment details, and transaction history are encrypted and stored on secure servers. We do not sell your personal information to third parties. We share data only with payment processors, identity verification providers, and support staff who need it to serve your account on lunaslot.
If you have questions about how we handle your data, contact our customer supportin English and Indonesian.
What We Collect on lunaslot
When you register an account on lunaslot, we collect your name, email address, date of birth, and phone number. We use this information to create your account, verify your identity, and contact you about your account or service updates. We do not share your email or phone number with third parties without your consent, except where required by law.
When you deposit funds, we collect payment information—your chosen payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank details for mobile banking, local payment, online payment, e-wallet) and transaction amounts. We do not store full payment card numbers; payment processors handle that data directly. We retain transaction records to settle your account, process withdrawals, and comply with anti-money-laundering regulations.
When you use lunaslot, we collect information about your gameplay—which games you play, your stakes, your results, and your account balance. We use this data to settle your accounts accurately, detect fraud, and improve our service. We also collect your IP address and device information to prevent unauthorised access and identify suspicious activity.
Data we collect on lunaslot
- Personal information: name, email, date of birth, phone number
- Payment information: deposit and withdrawal methods and amounts
- Gameplay data: games played, stakes, results, account balance
- Device and access information: IP address, browser type, device details
- Identity verification documents: government ID and proof of address
How We Use Your Data
We use your personal information to verify your identity before your first withdrawal. We compare your provided information against government databases and third-party verification services. This process protects both you and lunaslot from fraud and money-laundering risk. Verification typically completes within 24 hours.
We use your payment information to process deposits and withdrawals. Your balance is held in segregated accounts and is not used for our operational expenses. We retain transaction records to settle your accounts, process refunds, and comply with financial regulations in jurisdictions where we operate, including Jakarta, Surabaya, Bandung, Medan, and Semarang.
We use your gameplay data to settle your accounts accurately and detect fraud. If we notice unusual patterns—such as rapid account creation and withdrawal, or collusion with other accounts—we may flag your account for review. We also use aggregated, anonymised gameplay data to improve our games and service.
Your data on lunaslot is encrypted
We encrypt all data in transit and at rest. Your account credentials and payment details are protected by industry-standard security protocols. We do not store sensitive payment information on our servers; payment processors handle that data directly.
Our Data Protection Policy
We retain your personal information for as long as your account is active and for a period after closure to comply with financial and anti-money-laundering regulations. We do not retain your data longer than necessary. If you request account closure, we delete your personal information within 30 days, except where we are required by law to retain it.
Our servers may sit outside your jurisdiction. Your data may be processed in multiple countries to provide our service. By using lunaslot, you consent to this international data transfer. We ensure that all data processors comply with applicable data protection standards.
Third-Party Processors
We work with third-party processors to provide lunaslot. These include payment processors (who handle DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers), identity verification providers, and customer support platforms. We share only the data necessary for each processor to perform their function. All processors are contractually bound to protect your data and use it only for the purposes we specify.
We do not sell your personal information to advertisers or data brokers. We do not use your data for marketing purposes without your explicit consent. If you receive marketing communications from us, you can opt out by clicking the unsubscribe link in the email or contacting our support team.
Your Rights and Contact
You have the right to access, correct, or delete your personal information. You can update your account details directly in your lunaslot account settings. If you wish to request a copy of all data we hold about you, or if you believe we have processed your data incorrectly, contact our support team. We will respond within 30 days.
We use cookies and similar tracking technologies to remember your login preferences and improve your experience on lunaslot. You can disable cookies in your browser settings, though this may affect your ability to use our platform. We do not use cookies to track you across other websites.
If you have concerns about how we handle your data or believe we have violated your privacy rights, contact our customer supportin English and Indonesian. We are committed to protecting your information and resolving any privacy concerns promptly.