lunaslot Terms of Use

When you access lunaslot, you agree to the terms set out here. We operate an online entertainment platform offering live-dealer tables, sportsbook markets, slots, and esports coverage in supported jurisdictions. Our service is available only where local law permits, and users are responsible for verifying compliance with their own jurisdiction's regulations.

These terms cover account creation, deposits and withdrawals, game settlement, dispute resolution, and your rights and responsibilities on lunaslot. We update these terms periodically; continued use of our platform constitutes acceptance of the current version. If you disagree with any term, you may close your account and request a withdrawal of your balance.

This page outlines the key conditions under which we operate lunaslot and what you can expect from our service.

Account Terms on lunaslot

To open an account on lunaslot, you must be of legal age in your jurisdiction and not prohibited by law from using our service. You provide accurate personal information during registration, and you are responsible for keeping your login credentials secure. We are not liable for unauthorised access if you share your password or fail to log out on shared devices.

We require identity verification before your first withdrawal. You provide government-issued ID and proof of address (utility bill or bank statement). Verification typically completes within 24 hours. If we cannot verify your identity, we may suspend your account pending clarification or close it and return your balance to your deposit method.

Deposits and Withdrawals

We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and Indonesian banks (mobile banking, local payment, online payment, e-wallet). Deposits are credited to your account immediately upon payment confirmation. Your balance is shared across all lunaslot games—live dealer, sportsbook, slots, and esports.

Withdrawals return to your chosen payment method. E-wallet withdrawals (mobile banking, local payment, online payment, e-wallet) typically process within minutes; bank transfers usually complete within one business day. We do not charge withdrawal fees. There are no withdrawal caps tied to specific games or sports—you withdraw your total balance whenever you choose, subject to verification and standard processing windows.

We reserve the right to delay withdrawals if we detect suspicious activity or if verification is incomplete. If your account is flagged for review, we will contact you via email or chat to clarify. Withdrawals are processed only to the payment method used for your original deposit, unless you request an exception through our support team.

Game Settlement and Rules

Our live-dealer games (blackjack, roulette, baccarat, Dragon Tiger, Sic Bo) settle based on physical outcomes visible on camera. Sportsbook markets settle based on official league results published by the relevant governing body. Slots use certified random-number generators. Esports markets settle according to official tournament results.

We publish detailed settlement rules for each game type on lunaslot. If a match is postponed, cancelled, or abandoned, we follow the settlement rules specific to that market. If we cannot determine a clear outcome, we refund stakes to affected accounts. Disputes over settlement are reviewed by our support team and resolved within 48 hours where possible.

Our Jurisdiction and Service Policy

Services on lunaslot are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law. We operate in supported regions across Indonesia and other jurisdictions where applicable regulations allow.

If we determine that you are accessing lunaslot from a prohibited jurisdiction, we may suspend or close your account. Any balance in your account will be returned to your deposit method within 30 days. We are not liable for losses incurred due to account closure based on jurisdiction restrictions.

Dispute Resolution and Support

Our support team is available 24/7 via chat and email in English and Indonesian. We handle account questions, settlement clarifications, payment issues, and game rule explanations. If you have a complaint, contact support directly—we aim to resolve issues within 24 hours.

If you are not satisfied with our response, you may escalate your complaint to our management team. We will investigate and provide a final response within 7 days. Our decision on disputes is binding unless you provide evidence of a material error in our review process.

Prohibited Activities

We prohibit the following on lunaslot: using multiple accounts to circumvent limits or bonuses, collusion with other users, automated betting tools or bots, and any attempt to manipulate game outcomes. We monitor accounts for suspicious patterns and may suspend or close accounts that breach these rules. Prohibited activity may result in forfeiture of your balance.

We also prohibit access from prohibited jurisdictions, use of VPNs to mask your location, and provision of false identity information. Breach of these terms may result in permanent account closure and forfeiture of your balance.

Services on lunaslot are available only where local law permits. If you have questions about our terms, your account, or our service area, contact our customer supportin English and Indonesian. We are committed to transparent, fair operation of lunaslot for all users in supported jurisdictions.